Refund Policy

At Chivarts, we strive to provide exceptional real estate and construction services. We understand that circumstances may change, and we aim to handle refund requests fairly and transparently. This Refund Policy outlines the conditions under which refunds may be granted for deposits, consultations, or other payments made via our website at https://chivarts.com/ or through our team. Please read this policy carefully before engaging our services.

If you have any questions, contact us at [email protected] or +1 (401)-321-0061.

1. General Refund Guidelines

Refunds are processed at our discretion and subject to the terms below. We encourage you to review project details before making payments.

• Processing Time: Eligible refunds will be processed within 7-10 business days to the original payment method.
• Fees: Refunds may be subject to a processing fee of up to 5% to cover administrative costs.
• Currency: Refunds are issued in the original currency of purchase.

2. Deposit and Payment Refunds

Our services involve deposits for projects like industrial building or mechanical engineering designs. Refunds are handled as follows:

2.1 Cancellation and Pro-Rated Refunds

• You may cancel a project at any time by contacting us.
• Upon cancellation, a pro-rated refund may be issued for unused services, minus any work completed or administrative fees.
• If you cancel within the first 7 days of initial agreement (cooling-off period), you may be eligible for a full refund, provided no work has started.

2.2 Non-Refundable Deposits

• Deposits are non-refundable after the cooling-off period, except in cases of service unavailability due to our fault.
• Fees for consultations or initial designs are non-refundable.

2.3 Milestone Payments

• Payments for project milestones (e.g., research or design phases) are refundable only for uncompleted portions, minus fees.

3. Consultation and Service Refunds

For individual services like advice & guides or great solutions:

• Cancellation: Full refund if canceled at least 48 hours in advance; 50% if 24-48 hours; no refund if less than 24 hours.
• Unsatisfactory Services: If dissatisfied, contact us within 24 hours. We may offer revisions or partial refund at our discretion.
• Packages: Refunds for unused portions of multi-phase packages (e.g., from research to solutions), minus 10% fee.

4. Non-Refundable Items

The following are generally non-refundable:

• Completed work or services (e.g., delivered designs).
• Promotional discounts or bundled services.
• Third-party fees (e.g., payment gateway charges).
• In cases of violation of our Terms and Conditions, such as providing false information.

5. Exceptions and Special Circumstances

• Project Delays: Refunds may be granted for delays caused by us, reviewed case-by-case.
• Force Majeure: No refunds for cancellations due to events beyond our control (e.g., natural disasters).
• Legal Requirements: We comply with consumer protection laws in your jurisdiction.

6. How to Request a Refund

To request a refund:

1. Contact us via email at [email protected] or phone at +1 (401)-321-0061, providing your project details, reason, and documentation.
2. Our team will review and respond within 5 business days.
3. If approved, the refund will be issued to your original payment method.

7. Changes to This Refund Policy

We may update this policy. Changes will be posted on the Site. Continued use constitutes acceptance.

8. Contact Us

For refund inquiries:

• Email: [email protected]
• Phone: +1 (401)-321-0061
• Address: Riverfront Plaza, 5 Hudson View Drive, Apt 2E, East Tower

We appreciate your understanding and partnership with Chivarts.